Total Quality Management

The managerial approach centered on Quality and based on the participation of all members of the organization in order to obtain a long-term success through customer satisfaction and benefits that reward workers and companies, representing the basic idea essentially for productive purposes of the group companies, is being implemented with the commitment of the top management, attention to the customer, good relations with suppliers, the use of benchmarking for improvement, continuing education, a great attention to workers, reducing defects to tend to their final disappearance, and a good use of the techniques for measuring Quality.

The aim of higher levels of TQM (Total Quality Management) has advantages capable to affect the production process and social life.

Mission

CUSTOMER SATISFACTION IS THE MAIN REASON OF WORK COVERED BY THE COMPANIES OF THE GROUP. SATISFACTION MUST BE INTENDED IN ALL ITS ASPECTS AND CANNOT BE REGARDLESS OF SPEED AND PROFESSIONALISM, OF AIMED SOLUTIONS, ECONOMIC RESULTS OPTIMIZED AND IN LINE WITH THE SAVINGS HYPOTHESIZED, AND OF DEDICATED ASSISTANCE.

THE COMPLETE CUSTOMER SATISFACTION IS THE MOST PROFITABLE INVESTMENT FOR THE INREASING OF PRODUCTIVITY WHICH, IN TURN, REPRODUCES THE MEANS TO MEASURE THE SUCCESS AND IMPROVEMENT OF THE COMPANY.

The target should be achieved:

  • with the utmost attention to the customers, which should be empathized to better identify their expectations, and maintain and promptly pursue their satisfaction;
  • provide continuous improvement of services provided by individual responsibility, at every level, on the quality of competence activities
  • seeking a diligent and constant collaboration with suppliers entered into the production cycle of service delivery to improve constantly the quality of services offered
  • complying with applicable laws relating to environmental protection, safety, hygiene and prevention of accidents with constant application of the law
  • strong attention on prevention rather than subsequent elimination of defects
  • constant determination in the search and removal of non-compliance and special attention to the analysis of possible complaints to identify causes of poor service and eliminate them immediately
  • special attention to preserving and enhancing, with training and updating initiatives, the company human resources.